Disclosure Statement
At Factor Financial Limited, we’re committed to protecting your privacy. This privacy statement explains how we collect, store, use, and share your personal information. To learn more, you can read our full privacy policy. By submitting your information on this website, you’re giving us permission to use it as outlined below.
Helping You Make an Informed Choice
The information provided here is designed to help you understand who we are and how we operate, so you can make an informed decision about whether we’re the right adviser for your needs.
Factor Financial Services Limited (FFS) holds a Financial Advice Provider (FAP) licence, issued by the Financial Markets Authority (FMA), which authorises us to provide financial advice services.
Our Financial Services Provider Number is FSP: 1008631
ADVISER CONTACT DETAILS:
April Hastilow
SP: 540306
Phone: 022 322 7745
Email: april@factorfinancial.co.nz
Website: www.factorfinancial.co.nz
Address: 49 Holmwood Road, Merivale, Christchurch 8014
Nature and Scope of Financial Advice Services
April is a registered Financial Adviser, qualified to provide regulated advice on credit and consumer lending. This covers:
-
Home loans and mortgage products
-
Debt management strategies
-
Loan structuring
She can assist with borrowing for both personal and investment purposes, working with a range of lenders (listed below).
Please note that April is not able to provide legal or tax advice, as these areas are outside her scope of service. If you need support in these areas, she’s happy to connect you with trusted professionals who can help.
Lenders we work with:
-
ANZ
-
ASB
-
BNZ
-
KiwiBank
-
TSB
-
Westpac
-
The Cooperative Bank
-
AIA GO Home Loans
-
ASAP Finance
-
Avanti Finance
-
Bank of China (NZ ltd)
-
Basecorp Finance
-
CFML
-
Cressida Capital
-
First Mortgage Trust
-
Funding Partners
-
Liberty
-
Pepper Money
-
SBS Money
-
Southern Cross
-
Unity (Formerly NZCU)
Fees and Other Costs
Typically, our services do not cost you anything, as we are paid commissions by the lender when we arrange your mortgage. In some situations though, we may charge a fee for the financial advice we provide. This typically applies when a provider does not pay an upfront commission or only offers a reduced commission. We may also discuss an upfront fee if we know your loan is likely to be repaid in the short term, resulting in a commission clawback from the lender.
Any applicable fees will always be discussed with you upfront, confirmed in writing, and agreed upon before we proceed.
COSTS ASSOCIATED WITH YOUR MORTGAGE
If you choose to take out a mortgage, you’ll need to budget not only for your loan repayments, but also for any associated costs — such as legal fees, property valuations, and insurance premiums.
UNDERSTANDING CLAWBACKS
If you repay or refinance your loan within the first 27 months, your lender may recover (or “claw back”) some or all of the commission they paid us when your loan was settled.
To ensure Factor Financial Services is fairly compensated for the work and advice provided, we may seek to recover some or all of this clawback amount from you — unless we’ve already agreed on an upfront fee arrangement.
The amount we recover will never exceed the amount clawed back by the lender. Each lender has its own sliding scale for clawbacks, based on how long your loan has been in place.
If you’re considering making large repayments or refinancing within this period, we encourage you to talk to us first. We can help you understand how to minimise any potential costs and explore options that may work better for you.
OUR APPROACH TO TRANSPARENCY AND CONFLICTS OF INTEREST
At Factor Financial Services, transparency matters. Below is an outline of how we are compensated and the steps we take to ensure your interests always come first.
Commissions and Fees
-
If you proceed with a mortgage following April’s advice, she may receive a commission from the lender. This usually ranges between 0.55% and 0.85% of your loan amount.
-
April may also receive a smaller ongoing commission of 0.15% to 0.20% each year, as well as $150 for any future assistance when it’s time to refix your loan (renew or adjust your fixed rate).
-
These commissions are shared with Factor Financial Services to cover compliance, insurance, training, and support services.
-
In some cases, Factor Financial Services also receives commissions from lenders when a mortgage settles or on its anniversary.
Ensuring Your Interests Come First
-
April follows a thorough advice process that considers your personal goals and financial situation to ensure her recommendations are the right fit for you.
-
She researches a range of suitable products and providers to o]er advice that meets your needs, not anyone else’s.
Managing Conflicts of Interest
-
April completes annual training on identifying and managing any potential conflicts of interest.
-
Any conflicts are recorded in a register, which is monitored and reviewed by Factor Financial Services.
-
Factor Financial Services also undergoes independent audits and compliance reviews every year to ensure we meet our obligations and maintain high standards.
Non-Monetary Benefits
-
Occasionally, lenders or product providers may o]er non-monetary benefits to our advisers or business, such as training sessions, small gifts, or event invitations.
-
Any benefits over $250 are recorded and reviewed as part of our compliance processes to ensure they do not influence the advice we provide.
HOW WE MANAGE ANY CONFLICTS OF INTEREST
To prioritise our clients’ interests, we:
-
Follow a structured advice process to ensure our recommendations align with clients’ goals and circumstances.
-
Provide annual training for all sta] on managing conflicts of interest.
-
Maintain and regularly monitor a register of conflicts of interest, gifts, and incentives, with additional training as needed.
-
Conduct a Compliance Assurance Review each year.
OUR DUTIES AND OBLIGATIONS TO YOU
As a licensed Financial Advice Provider, we are bound by the duties set out in the Financial Markets Conduct Act 2013. This means we are required to:
-
Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services
-
Give priority to your interests at all times
-
Act with care, diligence, and skill
-
Uphold the standards of ethical behaviour, conduct, and client care outlined in the Code of Conduct
These duties are designed to ensure you receive advice that is professional, ethical, and always focused on your best interests.
MAKING A COMPLAINT
If you are not satisfied with our service or the financial advice you’ve received, please let us know as soon as possible.
You can contact us by:
Phone: 022 322 7745
Email: complaints@factorfinancial.co.nz
Post: 49 Holmwood Road, Christchurch
WHAT HAPPENS WHEN YOU MAKE A COMPLAINT
We’ll review your complaint and let you know how we plan to resolve it. Wherever possible, we aim to resolve complaints straight away.
-
If we’re unable to resolve your complaint immediately, we’ll acknowledge your complaint within 2 business days. We may also contact you to gather further details.
-
Our goal is to resolve complaints within 10 working days. If we need more time to fully investigate the matter, we’ll let you know when you can expect to hear back from us.
-
We’ll keep you informed throughout the process and will contact you by phone, email or letter to let you know the outcome and how we propose to resolve your complaint.
EXTERNAL SUPPORT
If we’re unable to reach an agreement on how to resolve your complaint, you can refer the matter to Financial Services Complaints Limited (FSCL). FSCL is an independent dispute resolution service that’s free for clients and can assist in resolving complaints.
External Support
Where do we store your information?
We use cloud service providers to securely store and process the information we collect. These providers include services like:
GetTrail, Dropbox, Calendly, Microsoft 365, Zoom, Small PDF, and Vidyard
These services are based in locations like the USA, Canada, Germany, Switzerland, Australia, and Japan. We make sure our providers have the right security measures in place, and that your data stays confidential.
We’ll only share your details when it’s necessary to deliver the services you’ve requested, if the law requires it, or if you give us permission. Rest assured, we make sure these third parties follow strict rules about keeping your information private and safe.
What are your rights?
You’re not required to provide us with any personal information, but if you don’t, we might not be able to offer youcertain services or information.
You also have the right to:
Ask to see the personal information we hold about you
Request corrections if any of the information is wrong
If you have any questions or want to request your personal info or make changes, just reach out to us at:
Post: 49 Holmwood Road, Merivale, Christchurch
Email: admin@factorfinancial.co.nz
Get in touch
